Faq’s.


DO YOU OFFER DROP-IN RATES?

YES. YOU CAN PAY A DROP-IN RATE TO COME TO ANY OF OUR CLASSES OR TO USE OUR RECOVERY SERVICES. check availability & via BOOK THROUGH THE GLOFOX APP, or give us a call on 0499 877 798.

CAN I USE YOUR GYM CASUALLY?

WE DO NOT OFFER CASUAL PASSES TO USE OUR GYM. HOWEVER, WE CAN ORGANISE FOR YOU TO TRIAL THE GYM AS A ONCE OFF, IF YOU ARE INTERESTED IN JOINING THE CLUB. PLEASE CONTACT VICTORIA AT CONTACT@ONESIXEIGHT.CLUB OR 0499 877 798.

CAN I PURCHASE A PACK FOR RECOVERY SERVICES?

WE DO NOT OFFER PACKS FOR OUR RECOVERY SERVICES BECAUSE WE STRIVE TO PRIORITISE OUR MEMBERS ACCESSIBILITY TO ALL OF OUR SERVICES.

why do you cap your memberships?

we want to ensure a high level of service to our members.

am i locked into A PROGRAM contract?

NONE OF OUR programS HAVE A LOCK IN CONTRACT. WE FEEL IT IS IMPORTANT FOR MEMBERS TO HAVE THE FREEDOM TO MOVE BETWEEN THE program TYPES.

HOW OFTEN DO i pay on a recurring membership?

recurring subscriptions are billed every 4 weeks from the day you sign up.

can i suspend my membership?

you can suspend your program subscription for a minimum of 2 weeks and a max of 6 weeks, within a 12 month period. you cannot suspend your program subscription more than twice within 12 months.

do i need to book?

it is recommended that you book prior to ensure there is space available.

how do i book?

the best way to book is via the glofox app, which requires you to create an account. alternatively you can head to the classes and services pages on this site and book - this will also require you to create a glofox account.

alternatively you can call reception on 0499 877 798 to check availability and book in for a class or recovery service.

what happens if i miss a booking?

if you are on a subscription you will lose that credit. if you paid for a drop in class or recovery service you will lose your time slot and any moneys paid.

what are credits?

credits are allocated to members to enable them to book in for classes and recovery services, within their eligibility depending on the program type. credits expire and renew every 4-weeks, in line with the billing cycle.

why don’t you have evening strength classes?

HERE AT ONE SIX EIGHT, WE PRACTICE WHAT WE PREACH. WE ARE CONFIDENT IN THE IMPORTANCE OF WINDING DOWN AT NIGHT TIME TO ENSURE YOUR BODY IS ABLE TO SLEEP WELL. WE DO NOT RECOMMEND DOING INTENSE EXERCISE AT NIGHT.